Terms of Service

Service Provider

Definitions

• "Service" - The ServiceFlow web application for field service management
• "User" - Any person or entity using the Service
• "Provider" - Mykola Kuklyshyn, the operator of ServiceFlow
• "Account" - A registered user account in the Service

Acceptance of Terms

BY ACCESSING OR USING SERVICEFLOW, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE PROHIBITED FROM USING THE SERVICE AND MUST IMMEDIATELY DISCONTINUE USE.

Service Description

ServiceFlow is a field service management platform that provides:

• Job scheduling and management
• Client relationship management
• Invoice generation and tracking
• Team and employee management

Registration and Account

To use ServiceFlow, you must create an account with accurate and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years old and have the legal capacity to enter into these terms. Business users must have the authority to bind their organization. You agree to notify us immediately of any unauthorized use of your account.

User Obligations

As a user, you agree to:

• Provide accurate, current, and complete information and keep it updated
• Use the Service only for lawful business purposes
• Not attempt to gain unauthorized access to the Service or its related systems
• Not use the Service to store, transmit, or process any illegal, harmful, or objectionable content
• Comply with all applicable local, national, and international laws and regulations

Payment Terms

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated herein or required by applicable law. Prices are displayed in EUR and include applicable VAT for EU customers.

We reserve the right to change our prices at any time. Price changes will be communicated at least 30 days in advance. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Intellectual Property

ServiceFlow and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by the Provider and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of all data you enter into ServiceFlow. By using the Service, you grant us a worldwide, royalty-free, non-exclusive license to use, process, store, and display this data solely for the purpose of providing and improving the Service.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PROVIDER, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

THE PROVIDER SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF: (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN; (C) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (D) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICE; (E) ANY ERRORS OR OMISSIONS IN ANY CONTENT; OR (F) YOUR DATA OR THE UNAUTHORIZED ACCESS TO, MODIFICATION, OR DELETION OF YOUR DATA.

THE PROVIDER ASSUMES NO RESPONSIBILITY FOR ANY DECISIONS MADE OR ACTIONS TAKEN BASED ON INFORMATION PROVIDED BY THE SERVICE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY AND COMPLETENESS OF ALL DATA AND OUTPUTS.

IN NO EVENT SHALL THE PROVIDER'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO THE PROVIDER IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM; OR (B) ONE HUNDRED EUROS (100 EUR).

• Loss of revenue, profits, or business
• Loss of data or data corruption
• Business interruption or downtime
• Loss of anticipated savings
• Loss of goodwill or reputation
• Any indirect or consequential loss or damage

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

THE PROVIDER EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

THE PROVIDER DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE PROVIDER DOES NOT WARRANT THAT THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE PROVIDER OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

Indemnification

You agree to defend, indemnify, and hold harmless the Provider, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service or any applicable law or regulation
• Your use of the Service, including any data or content you transmit or receive
• Your violation of any third party's rights, including intellectual property, privacy, or publicity rights
• Any claim that your use of the Service caused damage to a third party

Service Availability

THE PROVIDER DOES NOT GUARANTEE ANY SPECIFIC LEVEL OF SERVICE AVAILABILITY OR UPTIME. The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications.

The Provider reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, for any reason, including but not limited to maintenance, upgrades, or technical issues. The Provider shall not be liable for any modification, suspension, or discontinuation of the Service.

Scheduled maintenance will be performed during off-peak hours when possible, but the Provider reserves the right to perform emergency maintenance at any time without prior notice.

Data and Backups

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING BACKUP COPIES OF YOUR DATA. The Provider does not guarantee the preservation or availability of your data and shall not be liable for any loss, corruption, or destruction of data.

While we implement reasonable security measures, the Provider does not warrant that unauthorized access to your data will not occur. You acknowledge and accept the risks inherent in transmitting data over the internet.

Upon termination of your account, the Provider may permanently delete your data within 30 days. You are responsible for exporting any data you wish to retain before account termination.

Third Party Services

The Service may contain links to or integrate with third-party websites, services, or applications. The Provider has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

You acknowledge and agree that the Provider shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services.

Force Majeure

The Provider shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond the Provider's reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, civil unrest, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, quarantine restrictions, strikes, labor disputes, power outages, internet service provider failures, telecommunications failures, or any other circumstances beyond the Provider's control.

Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good faith negotiations between the parties for a period of at least 30 days.

If the dispute cannot be resolved through negotiation, it shall be finally settled by the competent courts of the Slovak Republic, with exclusive jurisdiction in Bratislava. You hereby consent to the exclusive jurisdiction of such courts.

Notwithstanding the foregoing, the Provider may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

Class Action Waiver

YOU AND THE PROVIDER AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against the Provider.

Termination

You may terminate your account at any time through your account settings. Upon termination, your right to use the Service will immediately cease.

The Provider may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. The Provider reserves the sole discretion to determine what constitutes a breach.

Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

The Provider shall not be liable to you or any third party for any termination of your access to the Service. No refunds will be provided for any prepaid fees upon termination for cause.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect any other provision of these Terms, which shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by the Provider on the Service, constitute the entire agreement between you and the Provider concerning the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and the Provider regarding the Service.

Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without the prior written consent of the Provider. The Provider may assign these Terms or any rights hereunder without restriction and without your consent. Any attempted assignment in violation of this section shall be null and void.

Waiver

No waiver by the Provider of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of the Provider to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.

Changes to Terms

The Provider reserves the right, at its sole discretion, to modify or replace these Terms at any time. Material changes will be notified at least 30 days before taking effect by posting on the Service or via email.

BY CONTINUING TO ACCESS OR USE THE SERVICE AFTER ANY REVISIONS BECOME EFFECTIVE, YOU AGREE TO BE BOUND BY THE REVISED TERMS. If you do not agree to the new terms, you must stop using the Service.

Contact

For questions about these Terms of Service, please contact us at: info@serviceflow.app